Refund Policy

At My Choice My Ride, we aim to provide a smooth and transparent rental experience. This Refund Policy explains when and how refunds are applicable for bookings made with us.

1. Booking Confirmation

Your booking is confirmed only after we acknowledge it via WhatsApp or phone.
In some cases, an advance amount or token may be collected to secure the booking.

2. Cancellation by Customer

Refund on cancellation depends on how early you inform us:

24 hours or more before pickup time: Eligible for full refund of advance/token amount (if any), excluding any payment gateway charges.
Within 24 hours of pickup time: A partial refund may be given at our discretion, depending on the situation and prior commitments.
Last-minute cancellation or no-show: No refund will be provided.

3. Cancellation by My Choice My Ride

If we are unable to provide a vehicle due to breakdown, unavailability, or unavoidable reasons,
We will try to arrange an alternate vehicle of similar type, or
Offer a full refund of any advance/token amount paid.

4. Early Return of Vehicle

If you choose to return the vehicle before the agreed rental end time,
No refund or adjustment is typically provided for the unused duration.
Any exception will be purely at the discretion of My Choice My Ride.

5. Security Deposit Refund

The security deposit (if taken) is refundable after proper inspection of the vehicle.
Any damages, missing parts, fines, or penalties will be deducted from the deposit.
Refund may be given in cash, UPI, or bank transfer as mutually agreed.

6. Payment Mode & Processing Time

Refund will be processed through the same mode used for payment (as far as possible).
Refund processing time is usually within 3–7 working days, depending on the bank/UPI/payment gateway.

7. Non-Refundable Situations

No refund for rides already completed.
No refund for late arrival, delay from customer side, or change of plan after start of rental.
No refund if terms of use are violated (rash driving, illegal use, drunk driving, etc.).

8. Disputes & Clarifications

In case of any confusion or dispute regarding refunds, you can contact us directly. Final decision will rest with My Choice My Ride, keeping fairness and safety in mind.

9. Contact for Refund Queries

If you have any questions about refunds, please reach out to us:

Phone: +91 8881774299
Email: info@mychoicemyride.com
Pickup Location: Engineering college, Narayan Plaza in front of Dominos, Aliganj, Lucknow
Website: https://mychoicemyride.com/

By booking a ride with My Choice My Ride, you agree to this Refund Policy.

+91 8881774299